A powerful guide to the world of management, based on over 30 years of experience, and thousands of people that I have worked with. This is YOUR SMART practical guide to help you avoid those mistakes and NOT Balls it up.

This book will help you:

• Understand the crucial foundations supporting conversations, constructive feedback, conflict, and the big one in the world of management; communication.
• Navigate the subject of ‘attitude’; helping you build your personal confidence.
• Develop strategies to help you become a ‘Motivation Maestro, to aid productivity and make your management life easier.
• Enable you to develop better relationships, helping you to manage challenging conversations and difficult subjects easier and with increased confidence.
• Be a manager that empowers and supports their team to perform at their best.

Tracy-Anne Barker is a much sought-after management consultant. She has led change programmes, trained, mentored, and coached 1000’s. A trusted professional, she designs and delivers impactful leadership and management programmes. Tracy-Anne has learned through both her own and clients’ experiences how a manager can have a positive impact and achieve the results they want to achieve. She is committed to empowering managers to step up and create high-performing, productive and sustainable workplaces where teams thrive and develop.